The forum for sharing the best ideas in utility management. Working to an agenda set by members of the Leading Utilities of the World initiative it welcomes thought leaders from across the water industry.

Meeting Information

Date & Time (BST)
9th June 2021, 08:00 - 09:45

Digital Agility: Utility Deep-Dives

Part of the Digital Agility meeting series

This meeting will bring together an international group of utilities, showcasing both recently-concluded projects and each utility’s ‘next big thing’. Discussion will cover both technical and organisational challenges, covering technology choices and on-the-ground experiences of implementation. The discussion will dig into where utilities find their greatest challenges and opportunities in digital, highlighting their diversity of experience, but also finding the common threads that run through their varying experiences:

  • Applying digital twins to leak detection, asset management, and other operations processes
  • Challenges and opportunities in integrating business processes with operating processes, for example using customer meter data for leak detection. Touches on cybersecurity and data privacy challenges
  • Digitisation/automation of business processes and customer services
  • Data sharing between utility – the what, how and when of effective open data schemes



8:00 - 8:10 AM

Introduction & Platform Familiarisation

8:10 - 8:25 AM

Panel 1: Forming a digital roadmap

8:25 - 8:40 AM

Panel 2: Making digital a reality

8:45 - 9:00 AM

Roundtables Round 1

9:00 - 9:15 AM

Roundtables Round 2

9:15 - 9:30 AM

Roundtables Round 3

9:30 - 9:45 AM

Meeting Summary & Closing Statements

A blend of fishbowl style panels and networking roundtables. Expert speakers will discuss ‘Forming a digital roadmap’ and ‘Making digital a reality’ during two, 15 minute panels. This is your opportunity to sit back and hear directly from utility leaders in the digital space.

Then, speakers will lead roundtables of 6-8 in tightly focused discussions on what is new and trending in the international water industry. 

  1. Choose a topic and join the table
  2. Meet the host and table guests
  3. Participate in an intimate, face-to-face exchange of ideas
  4. After four table rotations, you’ll leave the session with a new set of contacts and a better understanding of utilities needs and priorities.

Main Strand

Utility Performance

Meeting Highlight Videos

Strand Partner

Meeting format





Highlight Videos

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