Digital agility ensures that a digital project aligns with a utility or industrial water user’s business objectives. Ambitious digital aspirations are all too often bogged down by messy implementation, unclear goals and mission creep, creating a vicious cycle of resistance to digitisation. An agile organisation is able to focus on short term goals that align with big-picture objectives, and can ensure that your each step of a project has clear metrics for both success and completion.

The perception of digital as a technological problem is a key casue of project failure. In this series we will refocus the discussion, encompassing the technological state of art, but with a focus on matching the tools and vendors to the clients and problems most able to implement them. For the digital transformation to succeed, water needs to get smart about smart technology. Our three GWI Network meetings will focus on:

• Utility Deep-Dives
• Smart Water for Climate Resilience
• Digital for Industries

Taking place once a month from August to November, the Digital Futures Symposium brought together international utility leaders to assess the most pressing digital priorities for utilities in the wake of disruption from COVID-19, and examine how these priorities have changed and will continue to evolve.

This series of four sessions aimed to help utility leaders embarking on the digital journey to make the right decisions about the future and attune solutions suppliers to emerging needs and requirements for digital and smart solutions within the sector.

Each session featured utility leaders taking part in a discussion session outlining the obstacles or opportunities for change in three different areas, culminating in a Best Practice session bringing together all of the lessons learned.