The forum for sharing the best ideas in utility management. Working to an agenda set by members of the Leading Utilities of the World initiative it welcomes thought leaders from across the water industry.

Digital Futures White Paper

Insights from this session culminated in the publication of ‘Digital Futures: Creating a roadmap for utility performance’, a white paper offering crucial insight for utilities in the digital space, produced in partnership with Nokia.
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Meeting Information

Date & Time (GMT)
24th November 2020, 15:00 - 17:00

Digital Futures Symposium: Digital Transformation Best Practice

Part of the Digital Futures Symposium meeting series

This session will draw together key learning points from the three previous sessions in the Symposium and link them to a discussion of best practice recommendations for future digital strategy and transformation.  

As a strategic initiative for continuous improvement, the digital journey does not have a defined end point. How does one define success in terms of Digital Transformation?  

While the end point is anyone’s guess, the pace and ease of digital transformation is significantly impacted by three strategic considerations: People, Process, and Technology. In this session, leading early adopters from across Europe and the Americas discuss how meaningful changes in organisational culture, regulation and policy, and agile approaches to innovation and technology can  enable utilities to work out what the ‘next 10 feet’ should look like as they embark on the long-term move to digital across their organisations. 

View highlight videos from this meeting.

Main Strand

Utility Performance

Meeting Recording

Strand Partner

Meeting format

Discussion panel



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