The forum for sharing the best ideas in utility management. Working to an agenda set by members of the Leading Utilities of the World initiative it welcomes thought leaders from across the water industry.

Digital Futures White Paper

Insights from this session culminated in the publication of ‘Digital Futures: Creating a roadmap for utility performance’, a white paper offering crucial insight for utilities in the digital space, produced in partnership with Nokia.
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Meeting Information

Date & Time (BST)
30th September 2020, 15:00 - 17:00

Digital Futures Symposium: New Pathways to Digital Partnerships

Part of the Digital Futures Symposium meeting series

The digitisation of the global water sector has been characterised by the disruption of traditional business models. As more utilities face budgetary constraints in the wake of the pandemic, the impetus to manage the risk of new investments in digital offerings and smart systems is greater than ever before. Service- and performance-based contracts are growing in popularity, but procurement challenges remain. 

Traditional procurement models struggle in the world of digital solutions, in which products are rarely directly comparable, compatibility with pre-existing systems is more important than finding the lowest price, and the end result of a project is often not visible from the starting point.   

Focusing in on New Pathways to Digital Partnerships, this session asks how leading early adopters are doing more with less in the execution of their digital strategy. 

View highlight videos from this meeting.

Main Strand

Utility Performance

Meeting Recording

Strand Partner



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